Terms of sale & website use

1. Who you are buying from

Ellvan Cards is a trading name of ELLVAN STUDIOS LTD, company number 17420825. Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. This is a correspondence address only, not a shop or parcel-return depot. Email contact@ellvancards.com.

These terms cover consumer purchases through our website. Buyers must be able to enter a contract, or purchase with the involvement of a parent or guardian who can. We currently deliver to UK addresses only. If you buy for a business, contact us first; these consumer terms do not promise separate wholesale arrangements.

2. Products & availability

Read the listing for the set, language, format, quantity and condition supplied. A single booster listing is one pack, not a booster box. Images may show illustrative packaging or an assortment of artworks; a specific design is guaranteed only when stated. Randomised products do not guarantee particular cards, value or a grading outcome unless expressly advertised.

Sold-out and coming-soon listings are information, not an offer to accept payment or a stock reservation. Saving to a wishlist or adding to a bag does not reserve stock. Stock and prices are checked again before checkout. We do not accept preorders unless a listing expressly provides preorder terms and a delivery estimate.

3. Orders, prices & payment

Prices are in GBP. The checkout displays the applicable delivery charge and final total before you pay. We are not currently VAT-registered and do not separately charge VAT. Payment methods are those offered by Shopify checkout; payment information is handled by Shopify and its payment providers.

Review your items, quantities and address before placing an order. An automated receipt acknowledges your request; we accept the order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. A payment authorisation or collection alone does not change this acceptance point. Keep your confirmation and the terms supplied with it.

If an item is unavailable, payment fails, or there is an obvious listing/price error, we will contact you rather than substitute a product or charge a higher price without agreement. If we cannot accept an order, we refund any payment collected without undue delay. This does not give us an unrestricted right to cancel an already accepted contract.

4. Delivery

Our standard service currently costs £4.99. We aim to dispatch within 1–3 working days; the usual carrier estimate is a further 3–5 working days. Working days exclude weekends and public holidays. The options and any specific delivery promise shown at checkout apply to your order.

Tell us about an essential delivery deadline before ordering so we can confirm whether we can meet it. Unless a different period is agreed, delivery must take place within 30 days. If delivery is late or a parcel is missing, contact us; your statutory cancellation and refund rights still apply. We remain responsible for goods until they reach you or a person you nominate, except where the law provides otherwise for a carrier you independently commission.

Please supply accurate delivery details and tell us quickly about errors. Any proposed extra redelivery cost must be reasonable, explained and agreed where required. Our registered office is not a collection point.

5. Cancellations, returns & problems

Our Returns & refunds policy explains our 28-day change-of-mind notification period, how to notify us, return costs and remedies for faulty or misdescribed goods. It forms part of these terms. Original factory seals and collectible condition affect value, but do not automatically remove statutory rights.

Do not send merchandise to our correspondence-only registered office. Email us for return instructions. This does not affect your cancellation deadlines or statutory rights.

6. Accounts & fair use

Keep account access secure and tell us if you suspect misuse. You must not submit fraudulent information, substitute or reseal goods for a return, attack the service or bypass lawful purchase restrictions. Product quantity limits are shown where applicable. We do not claim that our current cart limit guarantees one purchase per person across multiple orders.

We may investigate suspected abuse and restrict website/account access where reasonably necessary, proportionate and lawful. We will not use this to remove paid-order obligations or statutory refund rights. Wishlist availability is not guaranteed; it does not reserve stock. Our Privacy policy explains how account and website data is used.

7. Responsibility & your rights

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot legally be excluded. Your statutory rights concerning goods remain unaffected.

For personal consumer purchases, we are not responsible for business losses such as lost business profits where the law permits that exclusion. We do not guarantee future collectible prices or speculative investment returns. Third-party links are provided for convenience; they do not remove our responsibility for the products we sell.

8. Complaints, law & changes

Send complaints to contact@ellvancards.com with your order reference and what you would like us to do. We will review the facts and explain our response. You retain access to applicable consumer remedies and courts; nothing requires you to accept binding private arbitration.

English law governs these terms, without removing mandatory consumer protections available where you live. Consumers in Scotland or Northern Ireland may bring proceedings in their home courts. The terms agreed for your order apply to that order; later updates do not retrospectively reduce your rights. If a provision is unenforceable, the rest applies only so far as lawful.